VoIP Business Phone Features

Available VoIP Business Features

• Sale Tracker - Tracks income calls by number. This allows users to assign specific business phone numbers to advertisements and track number of incoming calls. Daily, weekly, and monthly reports are available; these reports display number of calls, times, dates and callers names when available. This information can be handed back to CRM applications for cross referencing sales and tracking advertising dollars. The system can also export CSV files via the web interface.
• Business Call Tracker - The system can be setup using 1 of 2 options;
  • Option1 Sign-in/Sign-out - Users must sign-in and out of workstations locations. The system sends the location of the user back to the CRM application allowing the Application to launch a Customer Profile. (See Below for Customer Profile Launch information).
  • Option2 Quick Pick - is a 3-digit code that users enter at any VoIP workstation. This code is transmitted to the CRM application allowing the Application to launch a Customer Profile at that workstation. (See Below for Customer Profile Launch information).
• VoIP Mobility - The AppsTel system has the ability for normal wireless phones to connect to the VoIP phone system. This is a great feature for user that works outdoors or in areas there are not phones.
• Customer Profile Launch - Once a user has picked up a call the system sends the location of the user back to the CRM application allowing the CRM to launch a customer profile at the workstation located at that phone. The AppsTel system has an option screen launch feature if needed. This feature can push the data to the CRM manually to assist with workstation locations or populate screen fields after CRM application is launched.
• Who's Calling - The AppsTel Call Capture Feature is tied to one of the World’s leading providers of phone capture information. All un-identified numbers are transmitted to the data center and within seconds this information is sent back to the CRM along with the normal call log information. (Date, who answered the call, and beginning and ending times of the call). The AppsTel System also provides reports on un-identified calls (See Reports for Details).
• Voice Mail - Voice Mail boxes are unlimited in the system and have the following features; Users can pre-build custom messages that play when they are away from their desk. When logging off the system the user will be prompted to select from the list of pre-built recording. Example pre-build options;
  • Out to Lunch
  • Day Off
  • Sick (Can be activated by administers and/or receptionists).
  • In a Meeting
  • On Vacation
  • Out for the Day
  • After Hours
• Text Message Notification - the system has the ability to send a text messages when voice mail messages are received.
• Automated menus -
• Night Service -
• Reports - The system provides the following reports;
  • Availability/Time Clock - the system compares the time users are signed in with their schedule. Daily, Weekly and Monthly reports are available; reports can be broken down by users, departments or total company. Finger Print or Key Phob sign-in is available.
  • Usage - Shows the number of hours users have used the phone.
  • Who's Calling/ Sale Tracker - this section generates reports based on information setup in the Sale Tracker Center of the system. Daily, Weekly, and Monthly reports are available showing the numbers of calls coming in to a specific number, caller information (if available), date, time, length of call, and who answered or if it was dropped. This information is also sent to the CRM application.
  • Call Details - this report shows the number of dropped calls with the time they were on hold. Hold times on all calls with averages by users and departments. Percentages for calls send to voice mail V.S. answered calls by users and department.
  • Voice Mail Usage - this report show the number of time users check voice mail, the average time voice mail stays in system before being retrieved, and the number of voice mail messages in each users box at the time the report is run.
  • Billing Reports - these reports are available in Daily, Weekly and Monthly reports broken down by users, departments or total company.
  • Global Report - allows administrators to setup a custom report incorporating any or all of listed reports. This allows Administrators to quickly run their favorite reports in minutes.
• Data Pull Settings
• Web Tracking – Coming Soon
• Content Filtering - Coming Soon
• OP (Other Peoples) Calls
• Scaleable to 500 Ports.

Note: All VoIP phone features can be modified or intergraded in to existing system, dCAP programmer available.